Shipping policy

Shipping Information

Thank you for choosing our store. Every order is prepared with care to ensure your items arrive safely and in excellent condition.

Processing Time

  • Orders are reviewed and confirmed within 24 hours.
  • Standard preparation time is 1–3 business days.
  • During high-demand periods, product launches, or holidays, processing may require a little longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery

Shipping times vary depending on the destination country and local courier operations.

Estimated Delivery Times

  • United States: 5–10 Business Days
  • Canada: 6–12 Business Days
  • United Kingdom: 5–9 Business Days
  • Europe: 5–10 Business Days
  • Australia & New Zealand: 6–12 Business Days
  • Rest of the World: 7–15 Business Days

Please note that these are estimated delivery windows and are not guaranteed.

Tracking Your Order

Every shipment includes a tracking number.

Tracking information generally becomes active within 24–72 hours after shipment. In some cases, carrier systems may require additional time before showing movement.

Shipping Partners

We work with a network of international logistics providers and trusted local delivery companies to ensure efficient final delivery in your country.

Depending on your destination, your parcel may be delivered by your local postal service or an independent courier.

Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfillment centers to reduce delivery times.

You may receive multiple tracking numbers.

Delivery Delays

Unexpected delays may occur because of:

  • Customs inspections
  • Severe weather conditions
  • National holidays
  • Transportation disruptions
  • High shipping volumes

While we monitor every shipment, these situations are outside our direct control.

Customs & Import Duties

Most orders arrive without additional charges.

If customs duties, VAT, import taxes, or local fees are required by your country's authorities, these costs are the responsibility of the customer.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is submitted:

  • Contact us immediately before shipment.
  • Once an order has been shipped, address modifications may no longer be possible.

Orders returned because of incorrect or incomplete addresses may require additional shipping charges for reshipment.

Failed Deliveries

If a delivery cannot be completed because:

  • the customer is unavailable,
  • the package is refused,
  • the parcel is not collected from the carrier,

the shipment may be returned to the warehouse. Any additional shipping costs required for resending the package may apply.

Lost Packages

If your tracking has not updated for an unusually long period or your package appears to be lost during transit, please contact our support team.

Every case is individually investigated with the shipping carrier before a replacement or appropriate solution is provided.

Damaged Items

If your package arrives damaged:

  • Contact us within 48 hours of delivery.
  • Include clear photos of:
    • the package
    • the shipping label
    • the damaged product

Our team will review the claim and provide a suitable resolution as quickly as possible.

Order Changes & Cancellation

Orders may be modified or cancelled only before entering the fulfillment process.

Once production or shipping has started, cancellation requests may no longer be accepted.

Contact

For any shipping-related questions, please contact our customer support team through our Contact page. We aim to respond within one business day.